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FAQs

We’re sure you have lots of questions about working with us and we’re always available to answer them. Need an answer fast? Perhaps one of our most-asked questions will give you the information you need. Click on any of the questions below to see the answers.

Q: Who are the people behind Neil Douglas?
Q: Who will be my contact if I choose you?
Q: How many developments do you manage?
Q: What criteria do you use when selecting contractors?
Q: What if I have an out-of-hours emergency?
Q: What is your fee structure, and do they carry VAT?
Q: Will you earn any commissions from managing our development?
Q: Where and how do you keep client funds?
Q: Will directors see invoices and receipts at regular intervals?
Q: How do you deal with complaints?

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