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Our Services

We understand that every client's needs are individual, which is why we offer a complimentary consultation and free management audit so we can understand exactly what services will be required. Our standard contract includes everything outlined in the RICS Service Charge Residential Management Code as duties of an agent. We are always here to discuss any additional requirements, should you have them.

Once we have a good understanding of the needs of the development, we will put together a tailor-made package to cover each and every practical, financial and legal service required.

Our aim is to empower clients to oversee all management and make their own decisions about their property, all supported by their property manager and the expert guidance and experience of the entire Neil Douglas team.

Here are the core services we provide:

Insurance for You and Your Property

There are three main areas of insurance that our clients will need to consider: buildings insurance, terrorism insurance, and directors and officers insurance.

A robust buildings insurance policy is essential as it protects you from incurring avoidable costs from any accidental damage that your property may experience. Leasehold property generally requires a communal building insurance policy that will typically include third party or public liability cover. It will encompass the main structures, walls, roofs, doors, pipes and services, and the contents of the communal areas. Individual leaseholders will usually be responsible for insuring the contents of their own flats or apartments. Where estates or private roads are concerned, there is usually a requirement to insure communal entrance gates, boundary walls and other external areas. We will make sure that insurance is arranged in line with the responsibilities set out in the lease or deeds of covenant, and that reinstatement costs assessments are regularly undertaken.

Maintaining your Property and Grounds

When it comes to day-to-day maintenance, we aim to ensure that your property always remains at its best. Completing small jobs speedily and to a high standard is our way of showing that the convenience and wellbeing of clients and residents is our first priority.

We inspect our properties regularly to stay up to date with the condition of the buildings and their grounds, allowing us to monitor ongoing issues and ensure all areas remain at a high standard. We quickly identify and rectify small problems such as replacing light bulbs in communal areas, unblocking drains and repairing communal doors before they evolve into larger issues.

Service Charges, Ground Rents and Financial Matters

Bank Account and Financial Reports

At Neil Douglas, every development has one or more dedicated client bank accounts to ensure security and peace of mind around their finances. Service charges and ground rents (if applicable) are paid into the accounts and it is used to settle all bills on behalf of the management company. Every month, bank accounts are reconciled and a financial report is prepared and sent to our clients.

Company Secretarial Services

Registered Office and Confirmation Statement

We act as company secretary for many of our clients, providing a registered office address for the residents management company. Once a year, all companies are required to complete a confirmation statement for Companies House and lodge their statutory accounts, we undertake these duties as company secretary.

Communications

Communication with Leaseholders

As communication is at the core of our service, we are diligent in keeping contact details up to date for all leaseholders at every property and development that we manage. This ensures that important documents such as service charge and ground rent demands, AGM calling Notices, Section 20 Notices etc are received promptly by the leaseholder.

We also keep details of tenants and/or agents at hand for any leaseholder that is not resident at the property to ensure we have an immediate point of contact for any urgent issues that may arise, be they legal, contractual or involving the structure of the property.

Property Transfers

When a leasehold property, or a freehold property that is part of an estate, is sold, it is common for the solicitors acting in the sale to raise conveyancing queries, all of which will be sent to the managing agent. Notices of transfer may also need to be receipted and certificates provided.

Our role in this process is to respond promptly to requests from conveyancers and to ensure the correct process is followed in a streamlined and professional manner.

Right to Manage

Take Control of Your Development - Right to Manage with Neil Douglas

The Right to Manage (RTM) was introduced by the Leasehold and Commonhold Reform Act 2002. It gives leaseholders the right to take over the management of their development from their freeholder, provided the building is eligible.

Build to Rent Management

Build to Rent offers opportunities for developers and investors, as well as tenants looking for high quality, flexible living spaces. It is a term used to describe private rented property, which is designed for rent instead of sale.

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