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Our Approach

Our history working with a broad range of properties, from new to listed buildings, small developments of ten to larger blocks and estates of almost 400, shows us not only every property is unique, but that every client is too. Over the years, we’ve carefully built our client portfolio and gained industry experience that is as broad as it is deep, equipping us with the tools to deliver highly dependable advice and a bespoke service that is flexible to a clients’ individual needs.

Working With Us

We understand that every client’s needs are individual, which is why we offer a complimentary consultation and free management audit so we can understand exactly what services will be required. After visiting your property, we will prepare a full proposal detailing all service points and costs to ensure that you’re delivered a service that’s right for you and your property. We’ll even present it to any stakeholders and decision makers on your behalf.

On appointment, we will assign a dedicated property manager to be responsible for your development and act as your main point of contact. All our property managers are IRPM qualified and they will have the assistance of a departmental service charge account administrator.

As our property managers work collaboratively with each other, our clients also benefit from the vast pool of knowledge and combined experience of the entire Neil Douglas team. For large and complex developments, one of our senior team will be there to provide additional hands-on support where needed.

Working with Neil Douglas

Clients are often concerned about the handover process. We have many years’ experience of taking over developments from other agents and we know what information to ask for. We will work with the outgoing agent to ensure that all the pertinent information and company records are transferred smoothly, together with the service charge funds.

Company records

What Can You Expect?

When you choose Neil Douglas you can be confident that all your management requirements are taken care of. We create a tailor-made offering for every new appointment. Here are some of the services that are delivered by our qualified and dedicated, expert team.

  • Regular communication with leaseholders, property owners and residents
  • Arranging maintenance of buildings and grounds
  • Management of contractors such as cleaners and gardeners
  • Out of Hours emergency contact to give real peace of mind  
  • Management of health and safety matters and security issues
  • Management of service charges budgets and other financial matters
  • Informing residents of their responsibilities to each other and helping to deal with antisocial behaviour.
  • Company secretarial services, meetings and reporting
Neil Douglas

Testimonials

We have nothing but praise for the efficient and friendly way that Neil and his team manage our block. We unreservedly recommend Neil Douglas Block Management to others who need an excellent managing agent at a reasonable cost.

Alan M

Clear communication, good responsiveness to emergencies and transparent management of finances.

Olimpia M

Giving the contract to Neil Douglas has proved so successful and cost effective. I can thoroughly recommend Neil Douglas for Block Management Service.

Malcolm C

The engagement and responsiveness of the Neil Douglas team has impressed me.

Paul H

From my first call all they have been is helpful, sympathetic and very approachable.

Jane

I found the service provided to be exceptional. The team were prompt, helpful and friendly.

Louisa D

Any problems we have raised have been dealt with promptly and efficiently.

Aiailee


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